Shipping policy

Thanks for shopping with Lily Ashwood. This page explains how and when your order is processed, shipped, and delivered. We currently ship to the United States and Canada only.

Order processing

Processing is measured in calendar days, including weekends, from placing your order.

Processing (also called handling) takes 1–2 calendar days. This is the time we need to check, pack, and dispatch your order before dispatch.

Shipping and delivery times

Once your order has been dispatched, transit takes 3–8 calendar days to reach you. Your total delivery time is the processing time plus the transit time, so most orders arrive within 4–10 calendar days from the day you place them.

Processing (handling): 1–2 calendar days
Transit: 3–8 calendar days
Total estimated delivery: 4–10 calendar days

Delivery estimates include order processing and transit.

Shipping cost

Free Standard Shipping with Tracking to the United States and Canada.

Order tracking

Tracked shipping is provided. Use Track Order on our website to check your order or tracking number once shipment details are available.

Delays

Our total estimated delivery window, including processing and transit, is 4–10 calendar days from placing your order. If your order has not arrived within 10 calendar days, contact customer care so we can investigate and help resolve the delivery issue.

Incorrect address

Please double-check your shipping address at checkout. We can update the address only before an order is dispatched, so contact us quickly if you spot a mistake. We aren't able to recover orders sent to an address entered incorrectly by the customer.